FHE’s Meal Tracker Support

Last updated: 11 August 2026

Contact support

For help with FHE’s Meal Tracker, email support@fhemealtracker.com.

Please include:

Do not send your password, authentication code, OpenAI key, Supabase secret, or complete medical records.

Quick user guide

1. Finish setup

FHE is intended only for people aged 18 or older. After signing in, review the Terms and Privacy Policy, then complete the guided profile questionnaire. Paid plan features may require the Current & Goals setup before Capture, Today, and Progress are available.

2. Analyse a meal

Open Capture, tap the photo area, and take or select up to three photographs of the same meal. Add brief notes only when useful, such as “no sauce” or “ate half.” Select Analyse meal and wait for the review screen.

3. Review before saving

Check the description, date, time, meal type, nutrition estimate, clarification, and Meal Coach result. You can amend the description, date, time, and meal type. If the food identification needs correction, enter a correction and regenerate. Saved nutrition values are estimates.

If you remove or replace a photograph after analysis, FHE requires a new analysis before saving. Select Confirm and save only when satisfied. A saved meal is read-only, but it can be deleted.

4. Review Today and Progress

Today compares only today’s saved meals with today’s targets and lists older meals separately. Progress, when included in your plan, displays weight and nutrition trends. Features vary by subscription tier.

5. Plans and purchases

Open the plan card in Settings to view available plans. Apple displays the final localized price before purchase. Use Restore purchases if an active purchase is not recognized. Manage or cancel renewals in Apple Account subscription settings.

Common questions

AI analysis is slow or does not respond

Check that the phone has a stable internet connection and try again. Cloud AI analysis and the hosted QA service can occasionally take longer to start. Do not repeatedly tap the analysis button while a request is already running.

A meal estimate is incorrect

Before saving, edit the meal description or open AI refinement, add the correction, and select Regenerate with correction. Nutrition values are estimates and should be reviewed before you save the meal.

I cannot sign in

Check that you are using the correct email address. Use Forgot password on the sign-in screen to request a reset link. If no email arrives, check the spam or junk folder before contacting support.

I want a copy of my data

Open Settings → Profile → Account & privacy, then choose Export my account data. The exported file contains account-related application data. Private photograph links in an export may expire for security.

I want to delete my account

Open Settings → Profile → Account & privacy, then choose Delete account. Enter your current password and type DELETE when prompted. Account deletion is permanent and includes your FHE profile, meals, weights, goals, photographs, saved meal locations, progress records, subscription profile, and local FHE cache, except information that must be retained by law.

Deleting the FHE account does not automatically cancel an Apple subscription. Cancel the subscription through Apple Account subscription settings if you do not want it to renew.

After deletion finishes, you may create a new FHE account using the same email address. The new account starts without the deleted FHE data. An Apple subscription may still be restorable if it remains active.

If deletion reports that a photograph could not be removed, your account remains active and other records are not deleted. Try once more on a stable connection. If it still fails, contact support with the app version, build number, and approximate time.

What is the difference between a user guide and release notes?

This Support page is the current user guide: it explains how the app works. Release notes describe only what changed in a particular version. Current release notes are provided with beta builds and App Store updates.

How do I report a privacy or security concern?

Email privacy@fhemealtracker.com with the subject Privacy request or Security report. Do not include sensitive information beyond what is necessary to explain the concern.

Privacy

Read the FHE’s Meal Tracker Privacy Policy at:

https://fhemealtracker.com/privacy/

Terms

Read the FHE’s Meal Tracker Terms of Use at:

https://fhemealtracker.com/terms/

Important health notice

FHE is intended only for general well-being and healthy-lifestyle purposes. It is not a medical device and does not provide medical advice, diagnosis, monitoring, management, or treatment. It cannot determine whether food is safe to eat or free of an ingredient or allergen. For medical or urgent concerns, contact an appropriate healthcare professional or local emergency service.